1 reviews | Active since Feb 2017

16 Mar 2026, 13:29

Discovery Debit order dates and Collections irritations

I have a Discovery credit card and despite spending a ridiculous amount of time trying to get them to deduct the debit order on the correct day of the month they consistently still deduct the debit order days before the date we agreed on. Despit getting a confirmation email from them that this has been updated they still seem to think that my salary will miraculously appear in my account days before the agreed debit order date. This obviously means that every month i get a multitude of irritating phone calls asking when they can put through the debit order again. After asking them numerous times, multiple times a day, everyday to get them to sort the issue, escalate it and fix the problem. 5 Months later we still dont have the problem fixed and i still get multiple phone calls a day. The challenge is that i pay and next month i sit with the irritating calls everyday again due to their incompetence. So Discovery, if you have any sense of customer service left, read my notes, fix the problem and I will willingly pay what is outstanding. Until that point I am over your incompetence and lack of customer care. What is the point of making notes on the profile if you dont read and fix the problem? My apologies to the staff who do their job and have to deal with the venting.

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Replies (5)
Discovery Bank
Discovery Bank's reply16 Mar 2026, 13:36
Official
Hi Frank R,

This is not great to hear and we will look into this for you. We do apologize for the frustration that has been caused.

We will return with feedback as soon as possible.

Kind regards,
Tyrone
's update26 Mar 2026, 12:28
Reviewer Update
Hi Tyrone, to date i have received no call from any Executive relationship managers and continue to get the irritating calls from collections everyday with email threats of handing me over. Its very simple. Sort my debit order problem out the way you guys promised and committed to do last year October and the account will be up to date. May these reviews serve as legal testimony that I have endeavoured to sort the problem with no solutions from Discovery.
Discovery Bank
Discovery Bank's reply27 Mar 2026, 09:06
Official
Hi Frank R,

An Executive relationship manager sent you an email on the 20/03/2026 at 15:38 and sent a follow up email on 24/03/2026 at 11:25.

Did you receive this communication from them?

Kind regards,
Tyrone
's update27 Mar 2026, 13:21
Reviewer Update
No the executive account manager did not get hold of me like you suggested. My complaint was obviously downgraded as the complaints team sent me a message instead and asked me to go check if my debit order date was correct. Instead of the date being correct i was asked to set up a debit order again. Still no guarantees that you get the dates correct and this does not happen again. My frustration is enhanced that my credit rate scoring has dropped by 6 points because of Discoveries incompetence. I will expect you to resolve this. I have made every effort to sort this out but Discovery insists on chasing be through your bureaucratic systems that make empty promises and resolve nothing.
's update27 Mar 2026, 13:25
Reviewer Update
I want to make it explicitly clear. Solve the problem where my debit order goes off on the correct date and not some random date that Discovery chooses and the money IS available to get the account up to date. The resolution will now include Discovery ensuring i get my 6 points back on my credit rating because of failing to commit to our debit order agreement. If i could attach that agreement I would do so but is available should it be required.