JL
Jeanette L
1 reviews | Active since Mar 2021
29 Nov 2021, 12:44
Discovery Customer Service
Why is there no SUPPORT email address that can be used to contact Discovery? The consultants are not allowed to call you back plus also show aggravation - have had a few hang ups - therefore any query/concern about your finances, investments, health, life, vitality is just escalated by the cost of the call... and these seem to take forever with the continuous questions that need to be answered EVERY SINGLE time you make contact with them. I am aware that security is of utmost importance BUT at the cost of customer service you NEED to come up with a PLAN! This frustration is aimed at ALL Discovery departments, Bank, Health, Investments, life, vitality .......
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Discovery Bank's replyOfficial
29 Nov 2021, 13:12Hi, Jeanette
Thank you for bringing this matter to our attention. With Discovery Bank we do not have an email address in order to protect our member’s information and for security reasons and our Bankers are available 24hours 7days a week and we do have a call back structure, every team works differently we will forward your post to other teams for further assistance. You can contact our Banker’s on ***toll free available 24hours 7days a week should you need any assistance.
Regards,
Lebohang
Regards,
Lebohang
Discovery Bank's reply29 Nov 2021, 13:12
Official
Hi, Jeanette
Thank you for bringing this matter to our attention. With Discovery Bank we do not have an email address in order to protect our member’s information and for security reasons and our Bankers are available 24hours 7days a week and we do have a call back structure, every team works differently we will forward your post to other teams for further assistance. You can contact our Banker’s on ***toll free available 24hours 7days a week should you need any assistance.
Regards,
Lebohang
Regards,
Lebohang