Discovery credit card run around mess!!

I wanted to get an iwatch and got informed that you get lesser rates when you use the Discovery credit card. I then app**** for one on Thursday, 28 November 2018 in which I sent a signed quotation as well as supporting documents required. I followed up with a call to ensure everything was received in good order, to which the call center agent confirmed. On Friday, 30 November I received an email requesting the same documents, of which I resubmitted. I followed up once more with an email, to which the call center agent also confirmed and stated that the matter will be escalated. On Monday, 03 December 2018, to which I am now expecting the delivery of the card so that I can go to istore and get my iwatch, I received yet another email requesting the same information I sent on Thursday, resubmitted on Friday and now I am expected to resubmit again? This is unacceptable!! I’m not sure what they cannot read from my Payslips as it explicitly states “pay date” for which they confuse it with “pay period “. Pay period refers to the tax period and pay date is the date which salary relates to. I am not sure just how many times and in what other languages I must explain this to. I expect a quick resolve to this matter.

If the Discovery staff struggles so much with one set of documents (Just payslips), what more when they have a whole Bank??

I’m also wondering how they will compete with the likes of Investec... Investec is the best thus far and I don’t think I will leave them for Discovery... at the rate things are going; I might as well cancel the application and write them off from my entire life!!!