RH
Reshma H

1 reviews | Active since May 2022

25 May 2022, 11:41

Discovery credit card *****

Between 11 and 15 May I had 4 ********** transactions processed on my Discovery credit card. I never received OTP nor sms confirmations for these transactions. This ***** attempts have been brought to attention via a declined gmail confirmation on 15May2022 around 13H00. Since then I further investigated and discovered the additional transactions ranging between 11 and 15May2022. Immediately i cancelled my card and reported all the ********** transactions thereof. I received a confirmation email with a 72hour turnaround time. Discovery has not comp**** with any communication since, I have had to call them constantly and follow up. This is very frusturating as I am to date still awaiting a report confirming the mobile number the OTP and sms confirmations have been sent to. I am always begging discovery to find out more information on my case. I hope I can save a few people some Discovery ***** with this review. Please be vigilant people.

0
Replies (3)
Discovery Bank
Discovery Bank's reply25 May 2022, 12:16
Official
Hi Reshma, 

I am sorry to hear about this. 

I will escalate your case with the ***** team and provide feedback as soon as received.

Regards, 
Pale
RH
Reshma H's update25 May 2022, 15:00
Reviewer Update
I await your soonest response to this, in the interim I will lodge a complaint with banking ombudsman.
Discovery Bank
Discovery Bank's reply26 May 2022, 10:18
Official
Hi Reshma,

I see on our systems that you have been contacted via email by our ***** investigator regarding your claim. 

Should you not agree, feel free to contact us directly.

Regards, 
Pale