DISCOVERY CREDIT CARD / FNB

Getting a FNB / DISCOVERY CREDIT CARD THINK AGAIN !!!!! Closing my Credit card paying the settlement amount that I have received from the BANK CONSULTANT, that is suppose to assist the Customers !!! Yeah right !!! Only to find out 9 months later that I AM STILL IN ARREARS WITH THE BANK !!! Is this fair, TCF..... ????? Trying to resolve this matter, sending emails up and down. No response !!!! mmmmmmmmm "Sorry the bank can't assisted you,,,,you need to speak to the LEGAL DEPARTMENT !!! But Why, I have paid the amount in FULL !!!! FNB / DISCOVERY CARD DIVISION could you please get your DUCKS in a row....resolving my Credit SCORE sending me the PAID UP LETTER ASAP. This is not the way to treat your customers or FUTHER Customers.