YS
Yashved S
1 reviews | Active since Oct 2013
07 Jun 2020, 04:54
Discovery credit card: ********* behaviour
I have requested that my credit card account be closed approximately 2 weeks ago. I was told I would receive a settlement amount within 5 business days. More than 5 days later, I received an email saying my CARD had been cancelled - the account had not been closed. I have heard nothing from them since.
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Yashved S's updateReviewer Update
10 Jun 2020, 17:16Thanks for you reply. It's nice that you sent me the settlement amounts but you didn't send through banking details. I again called the contact centre for banking details to settle and the guy I spoke to sent me an account confirmation with my account details, not an account i can pay the settlement to. I tried paying to the specified details i was sent but the account number is invalid. Can you please send me banking details URGENTLY? I'm leaking R2 a day because your company is inefficient (who sends a settlement amount without details of payment.... I'm guessing it's a tactic to ***** some extra cash at the last minute?). Discovery is awful. I'll just note that I contacted FNB yesterday to close my cheque account and it's already done as of today. Maybe learn from them?
Discovery reply to my thread below:
Good Day Yashved
Thank you for bringing your concerns to our attention.
A case has been logged for a settlement letter to be sent to you and once the account has been settled for it to be closed.
The case number is ***.
We have escalated the above case on your behalf.
Feedback on the above will be provided once resolved.
Please accept our apologies for the delay and frustration caused to you in this regard.
Regards
The Discovery Bank Team
Discovery reply to my thread below:
Good Day Yashved
Thank you for bringing your concerns to our attention.
A case has been logged for a settlement letter to be sent to you and once the account has been settled for it to be closed.
The case number is ***.
We have escalated the above case on your behalf.
Feedback on the above will be provided once resolved.
Please accept our apologies for the delay and frustration caused to you in this regard.
Regards
The Discovery Bank Team
YS
Yashved S's update10 Jun 2020, 17:16
Reviewer Update
Thanks for you reply. It's nice that you sent me the settlement amounts but you didn't send through banking details. I again called the contact centre for banking details to settle and the guy I spoke to sent me an account confirmation with my account details, not an account i can pay the settlement to. I tried paying to the specified details i was sent but the account number is invalid. Can you please send me banking details URGENTLY? I'm leaking R2 a day because your company is inefficient (who sends a settlement amount without details of payment.... I'm guessing it's a tactic to ***** some extra cash at the last minute?). Discovery is awful. I'll just note that I contacted FNB yesterday to close my cheque account and it's already done as of today. Maybe learn from them?
Discovery reply to my thread below:
Good Day Yashved
Thank you for bringing your concerns to our attention.
A case has been logged for a settlement letter to be sent to you and once the account has been settled for it to be closed.
The case number is ***.
We have escalated the above case on your behalf.
Feedback on the above will be provided once resolved.
Please accept our apologies for the delay and frustration caused to you in this regard.
Regards
The Discovery Bank Team
Discovery reply to my thread below:
Good Day Yashved
Thank you for bringing your concerns to our attention.
A case has been logged for a settlement letter to be sent to you and once the account has been settled for it to be closed.
The case number is ***.
We have escalated the above case on your behalf.
Feedback on the above will be provided once resolved.
Please accept our apologies for the delay and frustration caused to you in this regard.
Regards
The Discovery Bank Team