Discovery Cr Card call centres support ATM *****

My Discovery Credit Card got ****** thru ATM ***** at the Durban Gateway Mall at around 19h00 on 23 June 2015. I cancelled the card with FNB after about 15 minutes struggling thru a useless voice menu and numerous redialling efforts. On 24 June 2015 I called Discovery Credit Card on *** trying to confirm transaction details with them and to request a new card. First of all the number just rings and then gets transferred back to FNB. When the Discovery Card agents do answer they have a bad attitude and transfers the call back to FNB without listening or talking and confirming with me. Most of these *****s gets committed with inside help which makes me wonder why these call centre agents are so hell bent on not assisting me. This is a platinum credit card. I would like someone at Discovery Credit Card to call me back as soon as possible in order to resolve this. Discovery Card you need to vet your call centre agents more stringently and your call QA reviews need to be jacked up.