TN
Tina N
1 reviews | Active since Mar 2022
22 Apr 2025, 07:24
Discovery clearly can't handle the capacity
I logged a dispute 5 weeks ago and was told to send documents which I did,The so called investigator hasn't acknowledged receipt and for the 3 weeks I have been calling back to back "isn't in office" and never gets back to me for an update or assurance,they then hide behind "it takes 30-90 days" but no one says ***ol
Helpful (0)
Replies (13)0
Replies (13)
Discovery Bank's replyOfficial
22 Apr 2025, 07:29Hey Tina
We apologize for the experience that you have had with us.
We are looking into this for you, and will get back to you soonest.
Kind regards,
Mpho.
We apologize for the experience that you have had with us.
We are looking into this for you, and will get back to you soonest.
Kind regards,
Mpho.
Discovery Bank's reply22 Apr 2025, 07:29
Official
Hey Tina
We apologize for the experience that you have had with us.
We are looking into this for you, and will get back to you soonest.
Kind regards,
Mpho.
We apologize for the experience that you have had with us.
We are looking into this for you, and will get back to you soonest.
Kind regards,
Mpho.
TN
Tina N's updateReviewer Update
22 Apr 2025, 07:42Let's see if you will cause I called for 2 weeks on end with your lying bankers saying they will call me for an update to date I haven't heard back from them.
TN
Tina N's update22 Apr 2025, 07:42
Reviewer Update
Let's see if you will cause I called for 2 weeks on end with your lying bankers saying they will call me for an update to date I haven't heard back from them.
Discovery Bank's replyOfficial
24 Apr 2025, 13:08Hi Tina
Thank you so much for your patience.
We have escalated your case with our Payments team, we have been awaiting their feedback.
Kind regards,
Mpho.
Thank you so much for your patience.
We have escalated your case with our Payments team, we have been awaiting their feedback.
Kind regards,
Mpho.
Discovery Bank's reply24 Apr 2025, 13:08
Official
Hi Tina
Thank you so much for your patience.
We have escalated your case with our Payments team, we have been awaiting their feedback.
Kind regards,
Mpho.
Thank you so much for your patience.
We have escalated your case with our Payments team, we have been awaiting their feedback.
Kind regards,
Mpho.
TN
Tina N's updateReviewer Update
24 Apr 2025, 13:17So when should i expect a response?cause I've made several calls and no assistance
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Tina N's update24 Apr 2025, 13:17
Reviewer Update
So when should i expect a response?cause I've made several calls and no assistance
Discovery Bank's replyOfficial
24 Apr 2025, 13:25Hi Tina
I will be able to provide you with feedback once the payments team gets back to me.
Kind regards,
Mpho.
I will be able to provide you with feedback once the payments team gets back to me.
Kind regards,
Mpho.
Discovery Bank's reply24 Apr 2025, 13:25
Official
Hi Tina
I will be able to provide you with feedback once the payments team gets back to me.
Kind regards,
Mpho.
I will be able to provide you with feedback once the payments team gets back to me.
Kind regards,
Mpho.
TN
Tina N's updateReviewer Update
24 Apr 2025, 13:28Ok
TN
Tina N's update24 Apr 2025, 13:28
Reviewer Update
Ok
Discovery Bank's replyOfficial
02 May 2025, 11:49Hi Tina
This is just an update that we have escalated your case, and it has not been closed yet.
Kind regards,
Mpho.
This is just an update that we have escalated your case, and it has not been closed yet.
Kind regards,
Mpho.
Discovery Bank's reply02 May 2025, 11:49
Official
Hi Tina
This is just an update that we have escalated your case, and it has not been closed yet.
Kind regards,
Mpho.
This is just an update that we have escalated your case, and it has not been closed yet.
Kind regards,
Mpho.
TN
Tina N's updateReviewer Update
03 May 2025, 10:17Does the fact that even you from the inside are not able to get me answers for more than a week not bother you?
TN
Tina N's update03 May 2025, 10:17
Reviewer Update
Does the fact that even you from the inside are not able to get me answers for more than a week not bother you?
Discovery Bank's replyOfficial
03 May 2025, 12:23Hi Tina
As the bank we are also awaiting feedback and continuously following up.
Kind regards,
Mpho.
As the bank we are also awaiting feedback and continuously following up.
Kind regards,
Mpho.
Discovery Bank's reply03 May 2025, 12:23
Official
Hi Tina
As the bank we are also awaiting feedback and continuously following up.
Kind regards,
Mpho.
As the bank we are also awaiting feedback and continuously following up.
Kind regards,
Mpho.
TN
Tina N's updateReviewer Update
03 May 2025, 12:35As the bank yal are awaiting feedback from who?
TN
Tina N's update03 May 2025, 12:35
Reviewer Update
As the bank yal are awaiting feedback from who?
Discovery Bank's replyOfficial
05 May 2025, 14:53Hey Tina
Feedback from the banks that the payment was processed through.
Kind regards,
Mpho.
Feedback from the banks that the payment was processed through.
Kind regards,
Mpho.
Discovery Bank's reply05 May 2025, 14:53
Official
Hey Tina
Feedback from the banks that the payment was processed through.
Kind regards,
Mpho.
Feedback from the banks that the payment was processed through.
Kind regards,
Mpho.
TN
Tina N's updateReviewer Update
05 May 2025, 15:19So as the bank you are awaiting feedback from the bank?
TN
Tina N's update05 May 2025, 15:19
Reviewer Update
So as the bank you are awaiting feedback from the bank?
Discovery Bank's replyOfficial
06 May 2025, 12:58Hi Tina
That is correct.
Kind regards,
Mpho.
That is correct.
Kind regards,
Mpho.
Discovery Bank's reply06 May 2025, 12:58
Official
Hi Tina
That is correct.
Kind regards,
Mpho.
That is correct.
Kind regards,
Mpho.