FM
Francesca M

1 reviews | Active since Apr 2015

30 May 2017, 19:24

Discovery Cards the new Gupta's

<p>Like any good hearted citizen I called Dicosvery card division to change my debit order from the 25th of each month to the 26th of each month, I recevied a conformation email from Sehreshnee Naidoo (WrefNo# ********** 668#MailRef# ********** 658#) confirming that my debit order dated had changed I was then asked to provide bank statements which I did on the 3rd of Novemeber 2016.</p> <p> </p> <p>For a few months everything ran smoothly until January 2017 when the same error occured, I mailed Discovery cards to get this rectified and this time I was assisted by Caled Krcal who aplogised for the incovience (WREFNo# ********** 657#MailRef# ********** 073#) , at this point in time I have totally lost it, it's my name that reflects as a bad payer and it's me that will suffer in the long run.</p> <p> </p> <p>Caleb came back stating that NAEDO ran they debit order and in order for my account to be debited on the 26th of every month I would have to change my debit order to the 27th which I did (WREFNo# ********** 715#Mailref# ********** 506#)</p> <p> </p> <p>I've called and mailed Discovery back and forth and to date they still run they debit order on the 25th, iI have requested they change my account to EFT rather (payment history will reflect i hhave made eft payments before).</p> <p> </p> <p>Posting on hello peter is my last chance before I open a case of theft against Discovery.</p>

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Replies (1)
Discovery Bank
Discovery Bank's reply31 May 2017, 12:41
Official

Hi FranAnt29

Thank you for your comments and for bringing this matter to our attention.

We sincerely apologise for any inconvenience caused in this matter.

Thank you for kind patience and understanding.

Your reference number is – ***.

Regards

Jaco Thompson

Executive Relationship Manager (FAIS)