1 reviews | Active since Apr 2010
Discovery Card with Vitality ****
I have been with Discovery Bank and Discovery Card for many years, of lkate I have been mailed stating that my Vitality Points are going to lapse...and on many occasions I have responded stating that I am not a Vitality member.....and my profile confirms this. On investigation I have however found that I am paying a monthly premium to Discovery for this service that I didn't request, don't want and don't receive the benefits of. I obviously tried to contact Discovery...but they require that you phone them, you cannot. email them or contact them any other way. Tried the phone and I am afraid that option will not work...so we go to Hello Peter. I have realised that any company that does not have. a email to contact customer care, does not have customer care.
Thank you for bringing this matter to our attention, and I sincerely apologise for the frustration and inconvenience you have experienced.
To clarify, Vitality is Discovery’s health and lifestyle program, while Vitality Money is a separate program linked to Discovery Bank that focuses on financial wellness and is charged as a monthly premium. We understand your concern about being billed for a service you did not request or feel you have benefited from. The Vitality Money premium is not a separate charge as it is imbedded into your monthly account fee for your chosen bank account with us.
We also regret the difficulty you experienced in trying to contact us and appreciate your feedback, which will be taken seriously as I will be logging formal complaint for this to be addressed by a dedicated case manager.
Kindly let me know if this helps clarify the matter at hand or if you require any further explanation or assistance.
Kind regards,
Marusha
Thank you for bringing this matter to our attention, and I sincerely apologise for the frustration and inconvenience you have experienced.
To clarify, Vitality is Discovery’s health and lifestyle program, while Vitality Money is a separate program linked to Discovery Bank that focuses on financial wellness and is charged as a monthly premium. We understand your concern about being billed for a service you did not request or feel you have benefited from. The Vitality Money premium is not a separate charge as it is imbedded into your monthly account fee for your chosen bank account with us.
We also regret the difficulty you experienced in trying to contact us and appreciate your feedback, which will be taken seriously as I will be logging formal complaint for this to be addressed by a dedicated case manager.
Kindly let me know if this helps clarify the matter at hand or if you require any further explanation or assistance.
Kind regards,
Marusha