HC
HILTON C
1 reviews | Active since Nov 2011
05 Dec 2021, 17:18
Discovery Card Vitality monthly charge cannot be cancelled
I migrated my Discovery Card from FNB in September 2021 and I have just noticed I am being charged R15 a month for Vitality. I am an 80-year-old pensioner and Vitality is of no use to me, so I called the call centre to cancel the charge. I am told this is "part of the monthly fee structure" and cannot be cancelled! WOW! What an attitude! The call centre agent was very polite, however, but had to follow banking rules.
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Replies (2)
Discovery Bank's replyOfficial
06 Dec 2021, 10:19Hi, Hilton
Thank you for bringing this matter to our attention. R15 that we charge on your account is Vitality Money programme linked to your Bank Account, not for Vitality i.e Gym benefit. The Vitality Money Programme is for our member’s to get points for financial health were you can increase your points by achieving goals we set to become financially stronger. You will get points in these categories.1 Goals achieved.2. Debt management.3. Savings.4. Insurance.5. Retiement.6. Property. Vitality Money is a crucial part of all other products and we are behavioral bank. Vitality Money requires the latest information to determine your points and status, therefore we source information from third parties to run the programme successfully. In order to access your information, we require your consent and will only share information that allows our data to identify your data like your ID number, surname and initials. We require access to your personal information in order to administer the benefit.
Should you need further clarity on the Vitality Money Programme please contact our Banker's on ***toll free available 24hours 7days a week.
Regards,
Lebohang
Thank you for bringing this matter to our attention. R15 that we charge on your account is Vitality Money programme linked to your Bank Account, not for Vitality i.e Gym benefit. The Vitality Money Programme is for our member’s to get points for financial health were you can increase your points by achieving goals we set to become financially stronger. You will get points in these categories.1 Goals achieved.2. Debt management.3. Savings.4. Insurance.5. Retiement.6. Property. Vitality Money is a crucial part of all other products and we are behavioral bank. Vitality Money requires the latest information to determine your points and status, therefore we source information from third parties to run the programme successfully. In order to access your information, we require your consent and will only share information that allows our data to identify your data like your ID number, surname and initials. We require access to your personal information in order to administer the benefit.
Should you need further clarity on the Vitality Money Programme please contact our Banker's on ***toll free available 24hours 7days a week.
Regards,
Lebohang
Discovery Bank's reply06 Dec 2021, 10:19
Official
Hi, Hilton
Thank you for bringing this matter to our attention. R15 that we charge on your account is Vitality Money programme linked to your Bank Account, not for Vitality i.e Gym benefit. The Vitality Money Programme is for our member’s to get points for financial health were you can increase your points by achieving goals we set to become financially stronger. You will get points in these categories.1 Goals achieved.2. Debt management.3. Savings.4. Insurance.5. Retiement.6. Property. Vitality Money is a crucial part of all other products and we are behavioral bank. Vitality Money requires the latest information to determine your points and status, therefore we source information from third parties to run the programme successfully. In order to access your information, we require your consent and will only share information that allows our data to identify your data like your ID number, surname and initials. We require access to your personal information in order to administer the benefit.
Should you need further clarity on the Vitality Money Programme please contact our Banker's on ***toll free available 24hours 7days a week.
Regards,
Lebohang
Thank you for bringing this matter to our attention. R15 that we charge on your account is Vitality Money programme linked to your Bank Account, not for Vitality i.e Gym benefit. The Vitality Money Programme is for our member’s to get points for financial health were you can increase your points by achieving goals we set to become financially stronger. You will get points in these categories.1 Goals achieved.2. Debt management.3. Savings.4. Insurance.5. Retiement.6. Property. Vitality Money is a crucial part of all other products and we are behavioral bank. Vitality Money requires the latest information to determine your points and status, therefore we source information from third parties to run the programme successfully. In order to access your information, we require your consent and will only share information that allows our data to identify your data like your ID number, surname and initials. We require access to your personal information in order to administer the benefit.
Should you need further clarity on the Vitality Money Programme please contact our Banker's on ***toll free available 24hours 7days a week.
Regards,
Lebohang
HC
HILTON C's updateReviewer Update
06 Dec 2021, 11:06Pretty much the answer that I expected! I am 80-years-old and my financial habits are very unlikely to have any effect on my "vitality". Discovery is obviously a bank catering for upwardly mobile people and not senior citizens.
HC
HILTON C's update06 Dec 2021, 11:06
Reviewer Update
Pretty much the answer that I expected! I am 80-years-old and my financial habits are very unlikely to have any effect on my "vitality". Discovery is obviously a bank catering for upwardly mobile people and not senior citizens.