Discovery Card Upgrade

We upgraded our Discovery Gold Card to Platinum and after week the cards are not active. After repeatedly trying to get through to the Call Centre Supervisors to resolve this matter on a daily basis we have been advised the cards need to be replaced. The upgrade has been a logistical nightmare and cannot believe the appalling service received. To activate the card we were advised it must be done at an FNB Atm so the chip and pin can be enabled. According to FNB that feature is not longer available on the atm machines? We have placed our complaint on hello peter in the hope we might receive a positive response from Discovery Consultant in order to active the credit cards.