discovery card unable to downgrade

Need i say more? <br> <br> <br> <br> On Mon, Jun 1, 2015 at 7:30 PM, Trevor Watt wrote:<br> Evening Gisele Peters<br> <br> As diarised below your systems will go live in June and with that you would be able to finally do the downgrade.<br> <br> So, are you on track to downgrade me this month? Would i then be refunded the difference between Platinum and Gold from January 2015 until current at the same time?<br> <br> Rgds,<br> Trevor<br> <br> <br> On Tue, Mar 31, 2015 at 9:17 AM, DISCOVERYCARD_ESCALATIONS wrote:<br> Dear Mr Watt<br> <br> I trust you are well.<br> <br> We have unfortunately have not made any headway with our downgrade process. Our Systems Department has advised that this will go live in June 2015.<br> <br> I have diarised your account details and will have the downgrade done then.<br> <br> Please accept my apologies for the delay.<br> <br> Regards<br> <br> Gisela Peters<br> Executive Relationship Manager (FAIS)<br> DiscoveryCard<br> Discovery Vitality<br> Office: +***<br> Fax: +***<br> Email: [Email Removed]<br> URL: [URL Removed]<br>