Discovery Card Sucks!!! Quick to take your money

I made a purchase using discovery miles. My miles were deducted but Take Alot informed me Mon. 22/02/2016) pm that they hadn't received payment. I called in at 7am Tues. & reported the problem, pointed out that it was a matter of extreme urgency as Take a lot was going to cancel my order. No response all day. I called back later that pm - I was told that it had been 'escalated' (whatever that meant) - again no response. I called in again Wed. am - I was told it had been escalated - I again pointed out that it was a matter of extreme urgency because Take a lot had informed me that the order was to be cancelled soon. The call taker informed me she or someone from Discovery would call back within an hour - of course they did not. Later the pm I called again - their response, it has been escalated. I received an email from Take Alot on Wed. pm informing me that they had cancelled my order. I called in on Thurs. 7am and requested to speak to Jaco Thompson (manager), the call taker emailed him to call me. 9.30am I called again to speak to him, he wasn't as his desk. Later I called again, he was on a call, he said he received my msg and would call me - obviously he did not! Disgusting!