Discovery Card Statements unavailable any longer

I firstly could never get a statement for my Discovery credit card unless I went onto the Discovery Bank App. They no longer email them. When I went onto the App to look at my statement it asked me a lot of personal questions about my salary and occupation and then made me apply for new card, even though I had an existing Discovery card. I then had to have the new card delivered. But at the last minute I had to ask the courier company doing the delivery to change the delivery date and address because I had to go to a funeral. Discovery use a courier company that is worse than them! They made we wait on the phone for about an hour and speak to 5 people. So I have given up. The card I don't want will be delivered when I am not there to receive it, and I still can't access my existing credit card statements. Tell me how this can be for real???? I land up with my fine and working existing Discovery card, not able to access statements, and a new more expensive card waiting somewhere to be delivered. And by the way about 10 emails a day from Discovery Bank asking me to drop all my other perfectly adequate bank accounts and join up to their bank. That's something I won't ever do.