Discovery Card: SHOCKING CUSTOMER SERVICE - ***** claim

I don't even no where to begin. On the 3rd of January I bought something online with my Discovery Credit card. There was a ********** transaction and I immediately reported it. Needless to say that after 8 months, more than 20 phone calls and numerous emails....no one once came back to me with an answer. Last week I phoned in and spoke to one of the managers - who promised to get back to me that same day LOL....it is a week later again. Every time I phone I get put through to another department or another person who would then escalate the matter.... The most pathetic service I have ever received! They are more than willing to take our money, but when it comes to service they are exceptionally *********** in my view! I have now cancelled and ended my account with them. Discovery Card needs to learn what customer service is.