1 reviews | Active since Feb 2010

06 Feb 2017, 14:08

Discovery card services are terrible and useless

<p>My discovery card needed renewal in Dec 2016. Discovery sends my card with a courier service and requests a copy of my ID. I refused to release a copy of my ID to a third party courier service and requested to collect my ID from FNB. Discovery has again sent my credit card in January 2017 via courier delivery and again not done what I requested. I have been waiting and waiting for my credit card. If this is not resolved soon, kindly cancel the credit card, all payments will be made and I will use my absa credit card. Waste of my time and effort to keep calling discovery and they mess it up over and over again.</p> <p> </p>

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Replies (1)
Discovery Bank
Discovery Bank's reply06 Feb 2017, 14:54
Official

Hi 0tolerance

Thank you for your comments and for bringing this matter to our attention.

We sincerely apologise for any inconvenience caused in this matter.

Thank you for kind patience and understanding.

Your reference number is – ***.

Regards

Jaco Thompson

Executive Relationship Manager (FAIS)