Discovery Card Service EXTREMELY PATHETIC !

I app**** for a discovery credit card on discovery's website on the 2nd of December 2015 - completed and submitted the application. A message pops up stating that they will contact me within 2 days. Needless to say they did not contact me - after a week I call them on the 8th of December to enquire. The call centre agent told me that my file stated that my contact information was invalid and therefore the file was closed, however she confirmed that the contact information on their system was in fact correct (both cell phone and email address was correct). She was quite helpful and processed my application again over the phone (yes again) and told me my application was approved and that I would shortly receive an email quote - I confirmed my email address and cell phone number again as correct (as a result of above). After a few hours I called again and spoke to Bongani, he could not tell me why I had not received this elusive email, and transferred me to the service section as they could possible help - but the call did not go through. I called back and spoke to another man and explained that I was cut off. I asked him for them to call me as I could not get though -not enough space