TG
Todd G

1 reviews | Active since Oct 2014

19 Jun 2018, 14:40

Discovery Card *******

The Discovery Card account statements shows a 'due date' for settlement of the outstanding amount.

Their T&C's state payment must be received "on or before the due date shown on the monthly account statement".

There is no time stipulated in their T&C's, so if they have received the payment in full on the due date, they should not be processing a debit order for the minimum payment until the end of that day. But they process the debit order at 00:01 on the due date, instead of 23:59 on the due date.

They just dismiss my query and tell me to pay 1 day earlier than their statement due date. What is the point of a due date if you have to pay before that date?

How many thousands of customers do they ************ly get additional funds from each month? This must surely amount to millions of Rands. What a *******! They must be stopped.

0
Replies (2)
Discovery Bank
Discovery Bank's reply09 Jul 2018, 15:49
Official

Thank you for your comment.

Your payment needs to clear successfully by the due date to ensure that your debit order does not get processed. Due to payment processing you may experience delays in your payments clearing and due to this we advise that you make manual payments at least a day before your due date.

Best Regards

Amanda

TG
Todd G's update28 Jul 2018, 13:06
Reviewer Update
Clearly Discovery Card does not bother about the facts. They respond with an answer which is irrelevant to the problem. I got a call from someone from Discovery promising to sort the matter out, but it has been weeks and nothing further from them. What they are doing is *****. They are either collecting payments before the due date, collecting additional minimum payments on the due date, or charging interest from the due date, which is incorrect.