SS
Stephen S
1 reviews | Active since Nov 2018
03 Dec 2019, 14:17
Discovery Card Poor Poor Service
Discovery credit card have a serious issue. Even if you have paid your full outstanding balance before the due date the minimum payment is still deducted via debit order.
I have tried to have the problem resolved but Discovery Card have more important things to do than solve my problem. I sent a call center agent by the name of Buntu an email asking for an update on the issue and also to ask a certain Cody Jansen to contact me. It is as though I do not exist no response from either of them for a week
Poor poor poor service
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Stephen S's updateReviewer Update
05 Dec 2019, 15:40Please would you read all of your records there has been absolutely no response from one of your " specialists " by the name of Buntu to two emails from myself.
When dealing with your call centre I get the feeling that when an issue is not being resolved as in my case and I ask to talk to a supervisor I am just passed to another call centre operator.
This morning I called to talk to Buntu and I was told he was not at work, I asked to talk to his supervisor and I was passed onto Mumsy who said her position was Call Centre Manager. When Mumsy could not help me I asked to talk to her supervisor and I was passed onto Nancy who said she was indeed Mumsy's supervisor and her title was Specialist.
I asked to talk to Nancy's manager and she told me that she was the highest level person I will get to talk to at Discovery Card.
I wrote down Nancy's email address incorrectly and phoned back to get the correct address and guess who answered the call, Buntu, who was not at work today ??? This took place at 10h45 this morning, how long do you expect it to take Nancy to respond to my email ?
You have a serious system problem and there seems to be nothing being done about it. When you check your records you will see that I have been incorrectly served with a debit order two months in a row and your call centre people cannot respond adequately, do you actually care ??
Please advise who at Discovery Card may be inclined to take my issue seriously.
When dealing with your call centre I get the feeling that when an issue is not being resolved as in my case and I ask to talk to a supervisor I am just passed to another call centre operator.
This morning I called to talk to Buntu and I was told he was not at work, I asked to talk to his supervisor and I was passed onto Mumsy who said her position was Call Centre Manager. When Mumsy could not help me I asked to talk to her supervisor and I was passed onto Nancy who said she was indeed Mumsy's supervisor and her title was Specialist.
I asked to talk to Nancy's manager and she told me that she was the highest level person I will get to talk to at Discovery Card.
I wrote down Nancy's email address incorrectly and phoned back to get the correct address and guess who answered the call, Buntu, who was not at work today ??? This took place at 10h45 this morning, how long do you expect it to take Nancy to respond to my email ?
You have a serious system problem and there seems to be nothing being done about it. When you check your records you will see that I have been incorrectly served with a debit order two months in a row and your call centre people cannot respond adequately, do you actually care ??
Please advise who at Discovery Card may be inclined to take my issue seriously.
SS
Stephen S's update05 Dec 2019, 15:40
Reviewer Update
Please would you read all of your records there has been absolutely no response from one of your " specialists " by the name of Buntu to two emails from myself.
When dealing with your call centre I get the feeling that when an issue is not being resolved as in my case and I ask to talk to a supervisor I am just passed to another call centre operator.
This morning I called to talk to Buntu and I was told he was not at work, I asked to talk to his supervisor and I was passed onto Mumsy who said her position was Call Centre Manager. When Mumsy could not help me I asked to talk to her supervisor and I was passed onto Nancy who said she was indeed Mumsy's supervisor and her title was Specialist.
I asked to talk to Nancy's manager and she told me that she was the highest level person I will get to talk to at Discovery Card.
I wrote down Nancy's email address incorrectly and phoned back to get the correct address and guess who answered the call, Buntu, who was not at work today ??? This took place at 10h45 this morning, how long do you expect it to take Nancy to respond to my email ?
You have a serious system problem and there seems to be nothing being done about it. When you check your records you will see that I have been incorrectly served with a debit order two months in a row and your call centre people cannot respond adequately, do you actually care ??
Please advise who at Discovery Card may be inclined to take my issue seriously.
When dealing with your call centre I get the feeling that when an issue is not being resolved as in my case and I ask to talk to a supervisor I am just passed to another call centre operator.
This morning I called to talk to Buntu and I was told he was not at work, I asked to talk to his supervisor and I was passed onto Mumsy who said her position was Call Centre Manager. When Mumsy could not help me I asked to talk to her supervisor and I was passed onto Nancy who said she was indeed Mumsy's supervisor and her title was Specialist.
I asked to talk to Nancy's manager and she told me that she was the highest level person I will get to talk to at Discovery Card.
I wrote down Nancy's email address incorrectly and phoned back to get the correct address and guess who answered the call, Buntu, who was not at work today ??? This took place at 10h45 this morning, how long do you expect it to take Nancy to respond to my email ?
You have a serious system problem and there seems to be nothing being done about it. When you check your records you will see that I have been incorrectly served with a debit order two months in a row and your call centre people cannot respond adequately, do you actually care ??
Please advise who at Discovery Card may be inclined to take my issue seriously.