MM
Matsidiso M
1 reviews | Active since Jul 2011
10 Nov 2021, 04:27
Discovery card not honouring my cancellation request
I sent an email on the 23 september requesting to cancel to date the card is still active instead i keep getting emails and sms’s staying my card is in arrears. Had the request been honoured in September, there wouldn't be arrears. I want the card cancelled, if this continues, i will take the matter further coz i have proof of the request sent in September.
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Discovery Bank's replyOfficial
12 Nov 2021, 12:39Good day Matsidiso
Thank you so much for reaching out.
I can see that there is an outstanding balance on your account that has to be paid before the account is closed.
The amount was emailed to you.
Fees were reversed on your account for the months that were charged after you requested for closure.
Thank you so much for reaching out.
I can see that there is an outstanding balance on your account that has to be paid before the account is closed.
The amount was emailed to you.
Fees were reversed on your account for the months that were charged after you requested for closure.
Discovery Bank's reply12 Nov 2021, 12:39
Official
Good day Matsidiso
Thank you so much for reaching out.
I can see that there is an outstanding balance on your account that has to be paid before the account is closed.
The amount was emailed to you.
Fees were reversed on your account for the months that were charged after you requested for closure.
Thank you so much for reaching out.
I can see that there is an outstanding balance on your account that has to be paid before the account is closed.
The amount was emailed to you.
Fees were reversed on your account for the months that were charged after you requested for closure.