Discovery Card not available

I wanted to join Virgin Active. Was told to get full Vitality benefit to open a transaction and credit card account. opened the transactional account via the app no problem. Wanted to open the card - no success. Eventually call center told me "sorry we have a technical glitch and our technicians are working on it. No estimates on fix or anything. asked if I could open it any other way - not possible.

How can the might Discovery force people to take products that aren't available?

I've sent them emails and lodged complaints, have not even had a response.

very nice Discovery!