Discovery Card needs to be yelled at before they do anything about a problem

If you could give zero stars I would have. The service has been so lacking from Discovery, that after 2 months, if I did not follow up at least 8 times, twice via email, for which I am still waiting for a response, and at least 6 times via phone, only to be told THE EXACT SAME THING the first 4 times.: There was a problem with creating the account, but it has now been escalated and it will be sorted by close of business tomorrow.

The first time I was told this, was on the 29th of May. I app**** for the card on the 23 of April. We are almost in July. Now what prompted me to phone them on the 29th because I got a bill from them. For the card, that does not even exist yet, and an account that, according to the phone calls were not even created yet.

It seems that you tell customers 'we are escalating this for you' but then as soon as you put down the phone nobody actually does anything. With every phone call I asked to be updated when something was done. Guess how many phone calls or emails I have had from Discovery? None. Except one today, which now tells me the following: Your Discovery Card account is frozen due to lack of FICA documents. For us to replace your Discovery Card, your account status has to be updated.

REPLACE THE CARD?! You need to give it to me first before you can REPLACE IT! I am sorry, but you can come and pick up those docs here at my house, and also certify them. I have spend enough time and money (via the numerous phone calls) so that I am not going to do anything further from my side.