Discovery Card just can't get it right
<p>I sent a cancellation notification to Discovery Card on 09 Nov 2015, stating that I would not be using the new card that was dispatched to me, but would continue using the current card which would expire 31 Dec 2015. They acknowledged receipt. I asked how to use my Discovery Miles before they expire and the process was pretty simple to follow. However, it is 01 June 2016 and Discovery are still of the opinion that the account is open and that I am transacting. I am NOT transacting with the credit card and have not been using it since Dec 2015. In the meantime, I am being charged card fees, miles fees, etc etc. In the past, I have downgraded the card several times, but keep staying a Platinum member. This is absurd!</p>
Dear wendy-bean
Thank you for your comments and for bringing this matter to our attention.
As per our telephonic conversation this afternoon.
We sincerely apologize for any inconvenience caused in this matter.
Thank you for your patience while we resolve this query.
Your reference number is – ***
Dear wendy-bean
Thank you for your comments and for bringing this matter to our attention.
As per our telephonic conversation this afternoon.
We sincerely apologize for any inconvenience caused in this matter.
Thank you for your patience while we resolve this query.
Your reference number is – ***