Discovery Card 'International Travel Insurance' is a ****

<p>We joined Discovery Card due to planned international travels. Discovery has all the promotional offers and glossy documentation regarding travel insurance offered if your trip is fully paid for using the Discovery Card.</p> <p> </p> <p>It is manditory when applying for a European Schengan Visa to have International Travel Insurance' (non-medical is accepted).</p> <p> </p> <p>I spoke to a Discovery Card consultant on 22 June to request an International Travel Insurance Letter as it is required by the Eurpoean country Embassy office. The consultant stated that it would take 24 hrs to be issued. Fine. On 24 June I recieve a 'Credit Card Letter' not an International Travel Insurance letter.</p> <p> </p> <p>On Monday 26 June I call Discovery Card again to request an 'International Travel Insurance letter' as I have fully paid for my international flights with my Discovery Card. The second letter is recieved via email on 27 June.</p> <p> </p> <p>My husband attended the Visa Interview/Appointment on 29th June, to be told by the Embassy that the 'International Travel Insurance Letter' issued by Discovery Card is not legit and legally binding, it is not recognised internationally.</p> <p> </p> <p>On the letter provided by Discovery Card, there was no Policy Number, No Identification number of travellers, No Coverage limit, NO link or reference to their very glossy 'International Travel Insurance Policy'.</p> <p> </p> <p>On the 26 June I wrote a complaint email to Discovery card stating my diassatisfaction with the services, lack of knowledge by consultants, lack of assistance and lack of product delivery of what is written in black and white in terms of services and benefits promised.</p> <p> </p> <p>On 27 June I recieved a phone call by Amanda Ntlabathi apologising for the inconvieince and promised that she would assist us. She stated that the second letter provided is the letter they issue all their international travellers. She stated that she would be available on the telephone when my husband went for his second Visa appointment if the letter caused any issues.</p> <p> </p> <p>On the 29 June my husband had his second interview scheduled for 12:00 at the Embassy. The embassy rejected the letter and stated it is not legally binding or legit as it has nothing that states anything that is covered under the 'International Travel Insurance policy'. He tried to call Amanada to get assitance. Nothing. He tried to email Amanda. Nothing.</p> <p> </p> <p>Eventually Amanda called my husband back, by that time he had left the embassy. Amanda stated that she would sort the matter out on Friday (30 July) and issue another letter. We provided her with our identification numbers and our full names.</p> <p> </p> <p>At 8.59am 30 July. Amanda issued a new 'International Travel Insurance Letter' - this time my ID number is incorrect, my husbands name is spelled incorrectly. We sent a response with the correct information immediately to be corrected.</p> <p> </p> <p>At at 13:55 30 July we haven't heard anything further in response. We tried calling her on the number provided. Nothing. Emailed her. Nothing.</p> <p> </p> <p>I would like to WARN EVERYONE. The International Travel Insurance offered by Discovery Card as a benefit when fully paying for international flights using the credit facilities is a **** - there is no services offered.</p> <p> </p> <p>The third party insurance company holder which is Hollard Insurance managed by Oojah Travel Protection. Hollard and Oojah could not assist with any of the processes as they kept stating that Discovery Card needs to issue the documentation required.</p> <p> </p> <p>It is 10 days later and we have recieved no service.</p> <p> </p> <p>Discovery promote such good products and offer such great discounts, however when it comes to service, requesting the documentation for the service - it is non existent.</p> <p> </p> <p>STOP PROMOTING free stuff just to get people to sign up for your products.</p> <p> </p> <p>Discovery Card is a complete ****!!</p> <p> </p> <p>Regards,</p> <p>Priscilla de Comarmond</p> <p> </p> <p> </p>