LC
Logan C

1 reviews | Active since Mar 2009

19 Apr 2018, 11:11

Discovery Card has dropped their cashback benefits without adequately informing clients

Discovery Card dropped a whole lot of their benefits without properly informing their clients. No longer cashback at so many retailers. Example, I was still using my Discovery Card to purchase at Nandos, thinking I was getting cashback, but was not. Discovery Card had almost quietly dropped all of these cashback benefits. They switched to “miles” which you can use on SAA ( I DONOT fly SAA). What makes matters worse is that they are CHARGING me an annual fee of R435,79 for this “miles” benefit. This charge, together with their monthly “Credit Facility Service Fee” of R16,14 AND their monthly “Credit Card Account Fee” of R43,38 gives them a total annual fee of R1150. This is a huge amount when compared to credit cards from other banks. I only took out this card with Discovery because of their cashbacks that they boasted about and promoted. Now that they have slyly removed these benefits, they are not worth it. Only when I enquired about the R435,79 charge, was I informed and what benefit it was to me, was I informed that this was to replace the previous cashback benefits. I told the agent that I would be complaining to the Consumer Commission, Banking Ombud and Financial Services Board. This resulted in an offer to reverse their R435,79 charge. I will still be complaining to the relevant bodies, because this is unfair to other clients who are not aware that the benefits have been reduced.

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Replies (2)
Discovery Bank
Discovery Bank's reply24 Apr 2018, 08:52
Official

Thank you for your comment.

Discovery Card reviews rewards regularly to ensure that we offer great value for our cardholders. Our retail cash back partner network was limited to only a few categories and it was not represented across South Africa for all our cardholders to enjoy. This prompted the change to the Discovery Miles Multiplier Network as this allows us to offer a wide range of carefully selected partners which provides our cardholders with significantly more choice and more value.

For our cardholders who are not part of the Discovery Miles benefit we still offer rewards (Uber cash backs, Holiday cash back benefit, etc) for managing your health, wellness and finances.

These changes were communicated to you by email prior to the time and on our website for you to fami****ise yourself with the changes. You can still benefit by using your Discovery Card even if you are not on the Discovery Miles benefit.

For more information on the Discovery Card please visit www.discovery.co.za.

Best Regards

Amanda

LC
Logan C's update11 May 2018, 13:09
Reviewer Update
PATHETIC RESPONSE. REFUND ME. SHOW ME WHERE I AGREED TO CHANGE TO DISCOVERY MILES.