1 reviews | Active since Nov 2013
Discovery Card - EPIC FAIL on Service
I called Discovery Card on the 22nd of Jan 2016 to inform them that I would be traveling to Mauritius and that I would like to activate my card. <br> When attempting to draw cash on 3 seperate occasions to great embarassment the card was declined and I had to borrow cash from a colleague.<br> Upon my return to RSA I was greeted with 3 sms and 3 emails stating that my card had been blocked and that I would need to contact DC on their toll free number.<br> I called them on Tues 26th Jan and related my experience to the call centre agent , the agent was very apologetic but could not provide me with a reason or explanation as to why the card had been declined , the agent then assured me that I would receive a call the following day with a new PIN so that my card could be unlocked. <br> Wed came and went with no call from DC , I then called them on Thurs 28th where another agent again apologised and this time assured me that he would escalate the matter and that I would receive a call first thing Fri morning with a new PIN.<br> Frid morninhg no call and then I called them again twice only to be told that there was an error on their system and that I would have to wait till Mon for a new PIN.<br> UNACCEPTABLE
Thank you for your comments and for bringing this matter to our attention.
We sincerely apologize for any inconvenience caused in this matter.
Thank you for your patience while we resolve this matter.
Your reference number is - ***.
Regards,
Jaco Thompson
Executive Relationship Manager (FAIS)
DiscoveryCard
Thank you for your comments and for bringing this matter to our attention.
We sincerely apologize for any inconvenience caused in this matter.
Thank you for your patience while we resolve this matter.
Your reference number is - ***.
Regards,
Jaco Thompson
Executive Relationship Manager (FAIS)
DiscoveryCard
