Discovery Card doesn't give a ****

Don't put any money into the hands of discovery. Much like any of their services, trying to close an account will be met with every effort to delay you until more monthly charges go off which they will ignore all responsibility for.

Been struggling with them for weeks only to be asked to rate service by automated messages when no service has been delivered. No human acknowledgement from them whatsoever aside from when they want to sell something.

Asked them if I could close my account months ago - nothing came of it and quite honestly I forgot to follow up.

Received 2 phone calls from their reps after that, each wanting to sell me more stuff - each time I asked for cancellation of my account, each time being told that within 5 days a card rep will call me to confirm the cancellation.

Send in a complaint to cards to see what is going on, only to find a sneaky email had recently been sent requesting a form be filled out which requires nothing more any than my name and ID which I had already provided to them in the original mail.

Fill in the form, a this stage the account is again in arrears of R20 - I raise that this is due to their lack of fulfillment, generic response asking me to fill the form was their response. So I settle the account - inform them of such - nothing. Email a few days later, past their 2 day deadline of closure, only to be told I haven't sent the form.

I hate doing this - But Discovery honestly has shown 0 compassion or care and if it weren't for their outright monopoly I doubt they would last much longer. This all started before the Corona mess as well this is legitimately their standard.

Sent the form again today and will see if they manage to close the account before I apparently owe them banking fees again for them once again providing 0 service.