Discovery card declined/unusable after un-freezing acc to demand Fica

On 24th Nov 2020 Discovery bank sent me an sms saying my account was limited. No details why. I phoned in and found out that my Fica had expired, but instead of notifying me ahead of time, they froze my account and held my money hostage until I sent in FICA docs. They said it might take up to 4 days to be approved and reactivated.

After my Fica was approved and my card was APPARENTLY reactivated, I have had endless problems with using it.

It worked at Dischem but was declined at my hairdresser. It worked at one restaurant but failed at a garden Centre, another restaurant and at Woolies.

I phoned in to enquire. The first response was that there was nothing wrong with the card, it was a problem with the point of sale system. At FOUR different vendors. I phoned in again and demanded a further investigation.

Then they finally actually looked at the problem and now tell me the chip on the card is damaged. So its damaged in such a way it works at one shop but not another randomly?

They are now sending me a replacement card. I have now had a non working card for 3 weeks since they froze my account without warning. I see at least one other reviewer seems to have the same problem I do.

Total disaster show. I'm eagerly awaiting my new FNB card because hopefully I'll have a credit card that actually reliably works when I need it.