1 reviews | Active since Nov 2016
Discovery card declined
<p>I app**** for a discovery card on Friday 28 October. I qualified for a platinum card but decided to downgrade to a gold card. After submitting my IRP5 and 3 months of bank statements, I received a call from the call centre asking that I submit my pay slips. I Told the lady that the email stated that discovery wanted my bank statements OR my pay slips. She said the process will take about 3 working days. Three hours later , I received an email saying that my gold card has been declined. No phone call or explanation. This makes no sense as a platinum card was offered...how can a gold card be declined?! Tried calling the call center but it keeps on dropping. Can someone please contact me. I'm not very happy as I've been a loyal customer of vitality and the medical aid for 5 years. </p>
Dear Munchy007
Thank you for your comments and for bringing this matter to our attention.
As per our telephonic conversation this morning.
We sincerely apologize for any inconvenience caused in this matter.
Thank you for your patience while we resolve this query.
Your reference number is – ***
Dear Munchy007
Thank you for your comments and for bringing this matter to our attention.
As per our telephonic conversation this morning.
We sincerely apologize for any inconvenience caused in this matter.
Thank you for your patience while we resolve this query.
Your reference number is – ***
A gentleman by the name of Rasigan Pillay helped me with my previous complaint. The issue was sorted out within a couple of days and I will be receiving my credit card by this afternoon. Thank you so much Rasigan for your phone calls and follow up emails. You are a star!
A gentleman by the name of Rasigan Pillay helped me with my previous complaint. The issue was sorted out within a couple of days and I will be receiving my credit card by this afternoon. Thank you so much Rasigan for your phone calls and follow up emails. You are a star!