1 reviews | Active since Feb 2015
DISCOVERY CARD - DEBIT ORDER PAYMENT ALLOCATION TIME DELAY
I have had my discovery card from just about the time it was launched but over the last few months I am having issues with them. Whenever my credit facility is low, I do an EFT before 3:00pm from my personal bank account and the very next day my credit facility on my Discovery Card is increased by the amount I pay. However when Discovery debits my outstanding balance on a monthly basis, even though money is being debited off my personal bank account the credit on my Discovery card only reflects 5 days after the debit order date. In that time I have got embarrassed many times at retailers as it showed I got insufficient funds or I was unable to make purchases on my credit card as my credit facilty was not increased by the debit order amount. For Discovery, which is at the forefront of technology, 5 days to allocate my debit order payment is simply unacceptable. It also means I cannot make purchases for 5 days - what is the point of having a credit card. I requested to cancel my debit order and that I make EFT payments for outstanding payments but unfortunately that cannot be done. In the past if I made payment via EFT on due date, Discovery also debits my account- I eventually end up making double payment. I spoke to one of your managers today and told them about my dissatisfaction and instead of trying to find a solution, they were ever willing to let me cancel my Discovery card. Please find a workable solution for me or I will cancel my credit card
Thank you for bringing this matter to our attention.
We have changed debit orders and payments with Discovery Bank, however with Discovery Card we can’t change the debit order times or turnaround times.
Debit orders does take 4 working days to clear. Debit orders is submitted the morning of your due date, to ensure your debit order doesn’t run the safest option is to make payment a few days before your due date.
I do apologise for the inconvenience caused.
Regards
Jaco
Thank you for bringing this matter to our attention.
We have changed debit orders and payments with Discovery Bank, however with Discovery Card we can’t change the debit order times or turnaround times.
Debit orders does take 4 working days to clear. Debit orders is submitted the morning of your due date, to ensure your debit order doesn’t run the safest option is to make payment a few days before your due date.
I do apologise for the inconvenience caused.
Regards
Jaco
