LH
Leanne H
1 reviews | Active since Feb 2020
05 Feb 2020, 19:26
Discovery card debacle - all my funds gone!!!
In late September 2019, funds were *******ly or **********ly taken from my account.I reported it to Discovery card immediately. They assured me the transactions did not and would not go through. A few days later more *******/ ********** transactions occurred and my card was emptied!! Ive repeatedly inquired and complained with no result and their collections department is now wanting to hand me over to the legal department. They have not sent me the statements at all so I cant even identify the transactions and I've asked for them even in the complaint. And they say they have determined the transactions are not ********** even though none of them are SA transactions. Shameful and disgusting.
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Replies (5)LH
Leanne H's updateReviewer Update
14 Feb 2020, 11:05Hello Nicole
Thanks for the response. I am aware of those reversals but there is about R2550 missing from I think 6 other transactions which are in question.
I have sent more mails detailing those transactions after finally getting the statements and again no one has responded. So not to be ungrateful but I'm honestly horrified at Discovery Card interactions.
You can contact me on *** or provide me a realistic appropriate email to send my communications to, that you could ensure some one from Discovery card actually responds to.
Horribly and horrifically disappointed.
Thanks for the response. I am aware of those reversals but there is about R2550 missing from I think 6 other transactions which are in question.
I have sent more mails detailing those transactions after finally getting the statements and again no one has responded. So not to be ungrateful but I'm honestly horrified at Discovery Card interactions.
You can contact me on *** or provide me a realistic appropriate email to send my communications to, that you could ensure some one from Discovery card actually responds to.
Horribly and horrifically disappointed.
LH
Leanne H's update14 Feb 2020, 11:05
Reviewer Update
Hello Nicole
Thanks for the response. I am aware of those reversals but there is about R2550 missing from I think 6 other transactions which are in question.
I have sent more mails detailing those transactions after finally getting the statements and again no one has responded. So not to be ungrateful but I'm honestly horrified at Discovery Card interactions.
You can contact me on *** or provide me a realistic appropriate email to send my communications to, that you could ensure some one from Discovery card actually responds to.
Horribly and horrifically disappointed.
Thanks for the response. I am aware of those reversals but there is about R2550 missing from I think 6 other transactions which are in question.
I have sent more mails detailing those transactions after finally getting the statements and again no one has responded. So not to be ungrateful but I'm honestly horrified at Discovery Card interactions.
You can contact me on *** or provide me a realistic appropriate email to send my communications to, that you could ensure some one from Discovery card actually responds to.
Horribly and horrifically disappointed.
LH
Leanne H's updateReviewer Update
21 Feb 2020, 12:10I know. They have not been reversed. That's the problem. Here are the transactions as reflecting on the statement Statement date 09 Sept
10 Aug 2019
Uber bv amsterdam Canadian $ 43.42 = R517.44
30 August
Uber bv amsterdam Canadian $ 54.01 = R643.64
30 Aug
Uber bv Canadian $ 60.42 = R720.03
Statement sate 10 Oct
20 Sept 2019
Animoto inc *** US$ 42 = R640.63
These transactions are the ********** transactions that need reversing as well as the costs and interest etc
I hope that this makes clear sense
10 Aug 2019
Uber bv amsterdam Canadian $ 43.42 = R517.44
30 August
Uber bv amsterdam Canadian $ 54.01 = R643.64
30 Aug
Uber bv Canadian $ 60.42 = R720.03
Statement sate 10 Oct
20 Sept 2019
Animoto inc *** US$ 42 = R640.63
These transactions are the ********** transactions that need reversing as well as the costs and interest etc
I hope that this makes clear sense
LH
Leanne H's update21 Feb 2020, 12:10
Reviewer Update
I know. They have not been reversed. That's the problem. Here are the transactions as reflecting on the statement Statement date 09 Sept
10 Aug 2019
Uber bv amsterdam Canadian $ 43.42 = R517.44
30 August
Uber bv amsterdam Canadian $ 54.01 = R643.64
30 Aug
Uber bv Canadian $ 60.42 = R720.03
Statement sate 10 Oct
20 Sept 2019
Animoto inc *** US$ 42 = R640.63
These transactions are the ********** transactions that need reversing as well as the costs and interest etc
I hope that this makes clear sense
10 Aug 2019
Uber bv amsterdam Canadian $ 43.42 = R517.44
30 August
Uber bv amsterdam Canadian $ 54.01 = R643.64
30 Aug
Uber bv Canadian $ 60.42 = R720.03
Statement sate 10 Oct
20 Sept 2019
Animoto inc *** US$ 42 = R640.63
These transactions are the ********** transactions that need reversing as well as the costs and interest etc
I hope that this makes clear sense
LH
Leanne H's updateReviewer Update
26 Feb 2020, 20:31Hi Nicole
Apparently the complaint was 'stonewalled'? There was an initial report we made of 2 transactions which was resolved but the following 4 transactions when we notified that funds were missing could not be identified by us as we didn't have record of them because we'd not yet received statement's
We have submitted the complaint now that after we got a response from you, nicole, we did finally get the statements to identify the specific transactions but now they are telling us it is 'stonewalled'. Weve sent the details to fnb care, fnb complaints, to discovery card and discovery complaints and have got no feedback from anyone. That was on 6 feb. When we went into the fnb branch again to call different department we got told to go to the ombudsman? I dont know what else to do except go to the ombudsman? What a schlep and how awful an experience with Discovery
Please, please, please help
Apparently the complaint was 'stonewalled'? There was an initial report we made of 2 transactions which was resolved but the following 4 transactions when we notified that funds were missing could not be identified by us as we didn't have record of them because we'd not yet received statement's
We have submitted the complaint now that after we got a response from you, nicole, we did finally get the statements to identify the specific transactions but now they are telling us it is 'stonewalled'. Weve sent the details to fnb care, fnb complaints, to discovery card and discovery complaints and have got no feedback from anyone. That was on 6 feb. When we went into the fnb branch again to call different department we got told to go to the ombudsman? I dont know what else to do except go to the ombudsman? What a schlep and how awful an experience with Discovery
Please, please, please help
LH
Leanne H's update26 Feb 2020, 20:31
Reviewer Update
Hi Nicole
Apparently the complaint was 'stonewalled'? There was an initial report we made of 2 transactions which was resolved but the following 4 transactions when we notified that funds were missing could not be identified by us as we didn't have record of them because we'd not yet received statement's
We have submitted the complaint now that after we got a response from you, nicole, we did finally get the statements to identify the specific transactions but now they are telling us it is 'stonewalled'. Weve sent the details to fnb care, fnb complaints, to discovery card and discovery complaints and have got no feedback from anyone. That was on 6 feb. When we went into the fnb branch again to call different department we got told to go to the ombudsman? I dont know what else to do except go to the ombudsman? What a schlep and how awful an experience with Discovery
Please, please, please help
Apparently the complaint was 'stonewalled'? There was an initial report we made of 2 transactions which was resolved but the following 4 transactions when we notified that funds were missing could not be identified by us as we didn't have record of them because we'd not yet received statement's
We have submitted the complaint now that after we got a response from you, nicole, we did finally get the statements to identify the specific transactions but now they are telling us it is 'stonewalled'. Weve sent the details to fnb care, fnb complaints, to discovery card and discovery complaints and have got no feedback from anyone. That was on 6 feb. When we went into the fnb branch again to call different department we got told to go to the ombudsman? I dont know what else to do except go to the ombudsman? What a schlep and how awful an experience with Discovery
Please, please, please help
LH
Leanne H's updateReviewer Update
03 Mar 2020, 19:12Hi Nicole
We did notify immediately but there was no acknowledgement nor did we have statements to identify the specific claims
The first 2 claims were dealt with but the further 4 were not?
We didn't get the statements sent to us until we finally put the review on hollopeter and I believe you auctioned us finally getting those statements and we immediately identified the specific transactions.
Since then we have got nowhere?
It cannot be that even if we report and complain that purely because we did not identify the specific transactions because we didn't have statements to identify then, that we are now not in time to resolve this.
Again, please please please assist.
You yourself got the statements to us. Please look at this properly as we are really really at a loss and frustrated as no one at ant stage has offered any assistance.
Weve been to the bank numerous times since October, sent many many mails weve been given all sorts of conflicting reference numbers and finally when we are able to send the details of the specific transactions we are told it's too late.
We did notify immediately but there was no acknowledgement nor did we have statements to identify the specific claims
The first 2 claims were dealt with but the further 4 were not?
We didn't get the statements sent to us until we finally put the review on hollopeter and I believe you auctioned us finally getting those statements and we immediately identified the specific transactions.
Since then we have got nowhere?
It cannot be that even if we report and complain that purely because we did not identify the specific transactions because we didn't have statements to identify then, that we are now not in time to resolve this.
Again, please please please assist.
You yourself got the statements to us. Please look at this properly as we are really really at a loss and frustrated as no one at ant stage has offered any assistance.
Weve been to the bank numerous times since October, sent many many mails weve been given all sorts of conflicting reference numbers and finally when we are able to send the details of the specific transactions we are told it's too late.
LH
Leanne H's update03 Mar 2020, 19:12
Reviewer Update
Hi Nicole
We did notify immediately but there was no acknowledgement nor did we have statements to identify the specific claims
The first 2 claims were dealt with but the further 4 were not?
We didn't get the statements sent to us until we finally put the review on hollopeter and I believe you auctioned us finally getting those statements and we immediately identified the specific transactions.
Since then we have got nowhere?
It cannot be that even if we report and complain that purely because we did not identify the specific transactions because we didn't have statements to identify then, that we are now not in time to resolve this.
Again, please please please assist.
You yourself got the statements to us. Please look at this properly as we are really really at a loss and frustrated as no one at ant stage has offered any assistance.
Weve been to the bank numerous times since October, sent many many mails weve been given all sorts of conflicting reference numbers and finally when we are able to send the details of the specific transactions we are told it's too late.
We did notify immediately but there was no acknowledgement nor did we have statements to identify the specific claims
The first 2 claims were dealt with but the further 4 were not?
We didn't get the statements sent to us until we finally put the review on hollopeter and I believe you auctioned us finally getting those statements and we immediately identified the specific transactions.
Since then we have got nowhere?
It cannot be that even if we report and complain that purely because we did not identify the specific transactions because we didn't have statements to identify then, that we are now not in time to resolve this.
Again, please please please assist.
You yourself got the statements to us. Please look at this properly as we are really really at a loss and frustrated as no one at ant stage has offered any assistance.
Weve been to the bank numerous times since October, sent many many mails weve been given all sorts of conflicting reference numbers and finally when we are able to send the details of the specific transactions we are told it's too late.
LH
Leanne H's updateReviewer Update
16 Sept 2020, 18:26The ombudsman for banking got a response from you that the funds would be refunded. I have those comms from the ombudsman and discovery. That was in July. To date only one of the 4 transactions have been refunded and none of the interest weve been charged for nearly 1 year now.
May I mail you the documents for resolution?
May I mail you the documents for resolution?
LH
Leanne H's update16 Sept 2020, 18:26
Reviewer Update
The ombudsman for banking got a response from you that the funds would be refunded. I have those comms from the ombudsman and discovery. That was in July. To date only one of the 4 transactions have been refunded and none of the interest weve been charged for nearly 1 year now.
May I mail you the documents for resolution?
May I mail you the documents for resolution?