MC
Mark Carmichael-Green

1 reviews | Active since Nov 2017

21 Nov 2017, 13:47

Discovery Card could not get their act together to acitvate a card

After receiving a letter with the card and suppling exactly the docs they asked for they could not activate the card. From not getting the docs sent to changing the requirements they want around the docs after many calls and emails. Eventually I have given up as I dont think they are proffessional enough to manage a credit card service and I would be at risk. Absolutely appalling service and product support. I am truely disgusted.

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Replies (1)
Discovery Bank
Discovery Bank's reply23 Nov 2017, 13:29
Official

Dear Mark

Thank you for your comments and for bringing this matter to our attention.

We could not active your card due to your Discovery Card account not being FICA compliant.

I sincerely apologise for the inconvenience caused however, I will address accordingly.

Regards

Jaco