Discovery Card cancellation process a nightmare with non existent service

I made contact with Discovery Card on 09.10 to cancel to be told I will get a call back in 3-5 working days - Reference *** (polite man but took super long holding for him just to ask me verification questions)

To on 15.10 follow up myself and land in the lap of a Ms Ntswaki Kekana call reference ***. Said right at the beginning of the call that my phone is going to die would she mind calling me back if it did - the reply - If I get through the verification questions. Got to number 3 and my airtime ran out (no problem of yours but to take over 4 minutes to verify me is unacceptable). She never called back and today learned her call note was "customer dropped call".

Today a third follow up call *** (also a polite man but seemed to be a little abrupt with me when questioning the call the day prior) said that he will send me a form to complete, why was this not done on day number 1.

Now a few days closer to debit submission I am told that if anything goes off my account incorrectly, they will refund me.

If only action was taken promptly and the form was sent on the initial call without having to call me back (for what). The service is just a touch short of pathetic. So sad to see such a large company not ensure prompt action is taken on customer requests when needed.