1 reviews | Active since Apr 2013

11 Jan 2017, 11:27

Discovery Card cancellation not easy

<p>I'm trying to cancel my DicoveryCard. The response I have got back today is from the DicoveryCard division telling me exact words: "We will only be able to process your Discovery Card closure once your Discovery Card Protector is cancelled. Your reference number is ***.." Surely DiscoveryCard should be able to assist in doing so they initially sold this protection service, however only redirecting me to the www.discovery.co.za website for more info.</p> <p> </p> <p>No direction what exactly needs to happen in the meantime the costs keeps adding up?</p>

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Replies (2)
Discovery Bank
Discovery Bank's reply11 Jan 2017, 11:41
Official

Dear merylenes

Thank you for your comments and for bringing this matter to our attention.

One of our s****ed consultants will be in contact with you shortly.

We sincerely apologize for any inconvenience caused in this matter.

Thank you for your patience while we resolve this query.

Your reference number is – ***

's update02 Dec 2017, 00:59
Reviewer Update
Hi there, Still no success, After everything I have sent this mail on the 10.Jan.2017 and I still have a active account: Hi there, Please cancel my discoveryCard!!!!!!!! I have previously asked to cancel the card and then one of the consultants convinced me to keep the card. When the courier wants to deliver the card the first time round the card was created with my ****en Name which I have requested to change numerous times even before the delivery was expected. Second time the courier did not accept my Telkom bill as proof of residence. In the meantime I have not done anything with account but I have a outstanding balance of 1239.61 that does not make sense? 2016-12-01 2016-12-01 M VERTUE DiscoveryCard Protector ********** 49 Purchase (R 95.00) 2016-11-07 2016-11-07 M VERTUE #CREDIT CARD ACCOUNT FEE Membership Fee (R 37.00) 2016-11-07 2016-11-07 M VERTUE #CREDIT FACILITY SERVICE FEE Membership Fee (R 12.00) Please do not phone me to extend the card in anyway. Please close the account and card I will pay the amount outstanding. Regards, Merylene Schoeman **********