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Kenneth A

1 reviews | Active since Jan 2015

18 Oct 2018, 13:18

Discovery Card application takes years

Hi there

I've been trying to apply for a Discovery card since 5th Oct. Seeing as I am already a Discovery Medical Aid member I figured this would be easy. Eventually after plenty of back and forths, I received an SMS on 8 Oct, to say that I was successful with my card application, and someone will contact me to arrange delivery.

I called on the 11th, 15th, and again today (18th), to ask for feedback as I have yet to be contacted, via SMS or phone call. The person on the 15th said that contact takes 4 to 6 working days, and I should wait til Wednesday (17th), then call again. Well, I called again today, 18th. Each time I received the same response from the call center "Your application is being processed, and someone will be in touch soon".

I am this close to cancelling this application.

0
Replies (3)
Discovery Bank
Discovery Bank's reply18 Oct 2018, 15:20
Official

Hi Mr Anthony

Thank you for taking the time to speak to me.

I managed to have the system error on your application rectified and the account has been successfully setup. Our courier will contact you during the course of next week to arrange delivery of the card.

Kind regards

KA
Kenneth A's update18 Oct 2018, 15:48
Reviewer Update
Thank you so much. I got so frustrated with getting the same response each and every time. If I had been told that there was an error, during any one of those calls, then I may have had a different approach. Its not always easy when a call center agent is your only go to person.
KA
Kenneth A's update23 Oct 2018, 09:32
Reviewer Update
Hi there I just received my card a few minutes ago. Thanks so much for expediting the process. Let's start swiping and building those Discovery miles.