Discovery Card Application Ridiculous Service

<p>My name is Grace Franco</p> <p>I am a business woman from Bloemfontein and I am happily divorced.</p> <p>I live a comfertable lifestyle due to hard work and good investments.</p> <p>I gave my PA the instruction to apply for a Discovery Credit Card seeing that i have been with Discovery health Insurance and vechile insturance for over 15 years.</p> <p>I am the sole shareholding director of three succesful companies and live out of the profits from them.</p> <p>An application was subitted to Discovery new Card division. A week later they requested bank statements. I sent bank statements, after explaining that the statement they receicved is duely for debit orders only as one of the companies transfer X amount into the account for "debit Orders"</p> <p>My application got TURNED DOWN.</p> <p>Then we re submitted with all the nessesary documentation with a letter from my auditors firm confirming my income status and subitting my ITA34 for SARS.</p> <p>Again the application got TURNED DOWN</p> <p> I phoned in again with my PA to the Card Division explaining everything. I got told by the first sales agent that my application expired and that we have to re do the application.</p> <p>There i insisted we talk to a manager. We got transferred to two different sales agents having to insist to talk to a manager. Eventually i got to speak to a helpful lady. I gave her my ID number. She looked at the numerous reference numbers and said that she apologize on behalf of all the agents as the application has been approved, we only had to sign off the Quotation, declaration and pre-agreement. I confirmed with her that i did not receive the e-mail. She then stayed online with me until the e-mail came through. She told me that once they received the signed agreement back the card will be delivered within 5 working days.</p> <p> </p> <p>I thought to myself. THANK YOU LORD for this lady who eventually assisted in sorting out this application.</p> <p>So all exited i sent off the signed agreement after a terrible month of sending paperwork up and down with all the phonecalls and working hours missed.</p> <p> </p> <p>This morning I enter the office and my PA calls me over with a pannic big eyed look.</p> <p> </p> <p>The e-mail request the following:</p> <p> </p> <p>"Your last three months’ personal bank statements reflecting your monthly income or any other consistent or additional income"</p> <p> </p> <p>I have come to a decision. I will have to re-look the way i do business with Discovery in the future?</p> <p>I am terribly dissapointed in this level of service. It makes me very angry. Discovery is loosing one good client today, and by the look of things they will be loosing more......</p>