HP
Hedley P
1 reviews | Active since Oct 2019
18 Oct 2019, 15:00
Discovery Card - Appalling lack of service!
I have patiently phoned the Discovery Card call centre 4 times to achieve a very simple task which they have failed to assist me with despite promised action on their part.
I have also sent 25 emails to every address they publish and all of them have bounced back. I simply need a Dispute/Chargeback form emailed to me. Nothing has ever arrived.
I wonder if this is a deliberate strategy to frustrate the claims process in an attempt to make the problem go away? Quite frankly it's disgusting that a simple administrative request has to be aired on social media and the internet to achieve the desired outcome. I'm extremely annoyed indeed.
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Replies (3)HP
Hedley P's updateReviewer Update
21 Oct 2019, 09:31Dispute for received - Thank you.
HP
Hedley P's update21 Oct 2019, 09:31
Reviewer Update
Dispute for received - Thank you.
HP
Hedley P's updateReviewer Update
01 Nov 2019, 10:55I followed the instructions and submitted the dispute more than a week ago. I have yet to hear anything from Discovery let alone a credit for the transaction. The saga continues. Next step banking ombudsman I guess.
HP
Hedley P's update01 Nov 2019, 10:55
Reviewer Update
I followed the instructions and submitted the dispute more than a week ago. I have yet to hear anything from Discovery let alone a credit for the transaction. The saga continues. Next step banking ombudsman I guess.
HP
Hedley P's updateReviewer Update
03 Dec 2019, 08:53So, surprise surprise! Here we are on the 3rd of December. I have not had a single call nor email from your "***** team". This is beyond absurd. A simple charge-back has now gone on for more than a month (not including the 18 days it took to get the form emailed in the first place) You lot represent the very worst of commerce in South Africa. PATHETIC.
HP
Hedley P's update03 Dec 2019, 08:53
Reviewer Update
So, surprise surprise! Here we are on the 3rd of December. I have not had a single call nor email from your "***** team". This is beyond absurd. A simple charge-back has now gone on for more than a month (not including the 18 days it took to get the form emailed in the first place) You lot represent the very worst of commerce in South Africa. PATHETIC.