Discovery card appaling service

<p>Ref received from DIscovery for the below: query ref # received ***.</p> <p>I sent a complaint to Discovery re my expired credit card, and received a response from Amanda Ntlabathi, who confirmed that they will get back to me on Friday, 17-06-2016.</p> <p>To date I have had no response.</p> <p>The query I sent to Discovery card department on 07-06-2016 as follows:</p> <p>"My card expired 31-05-2016.</p> <p>I had to submit my FICA documents to CCD couriers on 04-04-2016 (***).</p> <p>I submitted all required documentation.</p> <p>Thereafter I was notified of my card that was due to expire 31-05-2016.</p> <p>For this, I supp**** a copy of my ID upon delivery, which was insufficient for me to get the card.</p> <p>Apparently I had to provide proof of address AGAIN, even though I was FICA`d by Discovery on 04-04-2016. I then sent the courier away.</p> <p>Subsequently another appointment was made for delivery of card. I then provided proof of address (Bank statement not older than x3 months reflecting such, and blanked out the transactions and dates).</p> <p>This was also not good enough because it had to show transactions going through the account (dates had to show).</p> <p>I then refused again and sent CCD away.</p> <p>This is no way to treat a customer that pays her account EVERY MONTH IN FULL.</p> <p>I do not need to be FICA`d twice. What if the proof of address was not a bank statement, what if it was a notification of expiry of license disc/ traffic fine etc., that does not show transactions anyway?</p> <p>In short:</p> <p>Even though the FICA process was completed and all supporting documents provided and originals submitted to CCD on 04-04-2016, this was not good enough to get my card delivered. You expect me to get FICA`d again, as my ID is not sufficient proof of who I am when you deliver, making your customer feel like a ********.</p> <p>I am now sitting with an expired credit card due to this.</p> <p>I expect my new card to be delivered to me within the week, If I do not receive this, I will be posting same on Hello Peter.</p> <p>Out of principle, the only proof I am willing to provide is a copy of my ID, as you already have all other info."</p> <p> </p> <p>As of now, I am extremely disappointed for being ignored and mistreated by Discovery for no reason at all.</p> <p> </p>