1 reviews | Active since Feb 2010
Discovery Card and FNB is not protecting their client from *****
On 17 April 2016, at 10:45 I read an article via the CNN Website of an advertising company in Cape Town which is running a promotion for Apple by giving away 2000 iPhone 6s cellphones. All you have to do was to apply online and pay R 1.00 which I did providing my Discovery (FNB) Credit card details. The next moment at 10:51 I received a notification from Discovery that they have reserved an amount of R 4321.61 for the company Huajinzi Trading Co. I immediately phoned Discovery and explained to them what happened and that they must immediately reversed the payment, they transferred my call to their ***** section which I later discovered was in fact FNB. I explained to them as well and requested them to reverse the payment. They advised me that they will immediately cancel my credit card and issue me with a new one and send me a dispute form which I must complete and return to them. In email communication thereafter with Discovery I was informed that their ***** division has advised them that they could not reverse the payment because I provided my credit card details to the supplier and therefore they don’t recognised it as *****. I informed Discovery that is strange because they have just reversed another payment of mine to Netflix that was wrongly debited : DiscoveryCard: REVERSAL of R129.90 for goods purchased from card a/c..161000 using card..1042. 21Apr 10:06 On 25 April 2016 I received a final answer from FNB informing me that they are unable to assist me due to the fact that “...the debit agreement is between you and the supplier…, and that I must ...contact the supplier directly in order to cancel the agreement ” I feel: 1. Discovery and FNB could have reversed it immediately after I phoned at 10:51 on 17 April 2016 - they reversed another payment which was wrongly debited. 2. Discovery/FNB is not protecting me as their client - I’m a pensioner and cannot afford this. 3. There is no way I can contact the supplier directly as it is a **** supplier and *********
Dear cassie8
Thank you for your comments and for bringing this matter to our attention.
We sincerely apologize for any inconvenience caused in this matter.
Thank you for kind patience and understanding.
Your reference number is – ***.
Regards
Jaco Thompson
Executive Relationship Manager (FAIS)
DiscoveryCard
Dear cassie8
Thank you for your comments and for bringing this matter to our attention.
We sincerely apologize for any inconvenience caused in this matter.
Thank you for kind patience and understanding.
Your reference number is – ***.
Regards
Jaco Thompson
Executive Relationship Manager (FAIS)
DiscoveryCard
AFTER I COMPLAINT HERE ON HELLOPETER.COM ABOUT HOW DISCOVERY AND FNB SUPPORTING ********, I got the following PATHETIC answer from their Executive Relationship Manager, an answer one is not expecting from a Relations Manager:
Dear cassie8
Thank you for your comments and for bringing this matter to our attention. We sincerely apologize for any inconvenience caused in this matter. Thank you for kind patience and understanding.
Your reference number is – ***.
Jaco Thompson
Executive Relationship Manager (FAIS) DiscoveryCard"
This is the attitude of Discovery and FNB. One sidedly they claimed: "Thank you for kind patience and understanding."
MR JACO THOMPSON: “I wanted to state it clearly that I have never indicated that I'm patience about this issue AND that I'm understanding. In fact, I cannot understand that Discovery/FNB paid out an amount to a ******* (which you were aware of) that I've not agreed to.”
Further more THE AMOUNT OF THE TRANSACTION WAS NOT INCLUDED/INDICATED in the OTP sent through (the OTP didn’t show the specific ******* amount of R 4321.61 which Discovery/FNB paid the ******* - other bank's OTP’s always include/indicate the amount of the transaction.
I have joint the group of Dr Klatzow in his class action.
AFTER I COMPLAINT HERE ON HELLOPETER.COM ABOUT HOW DISCOVERY AND FNB SUPPORTING ********, I got the following PATHETIC answer from their Executive Relationship Manager, an answer one is not expecting from a Relations Manager:
Dear cassie8
Thank you for your comments and for bringing this matter to our attention. We sincerely apologize for any inconvenience caused in this matter. Thank you for kind patience and understanding.
Your reference number is – ***.
Jaco Thompson
Executive Relationship Manager (FAIS) DiscoveryCard"
This is the attitude of Discovery and FNB. One sidedly they claimed: "Thank you for kind patience and understanding."
MR JACO THOMPSON: “I wanted to state it clearly that I have never indicated that I'm patience about this issue AND that I'm understanding. In fact, I cannot understand that Discovery/FNB paid out an amount to a ******* (which you were aware of) that I've not agreed to.”
Further more THE AMOUNT OF THE TRANSACTION WAS NOT INCLUDED/INDICATED in the OTP sent through (the OTP didn’t show the specific ******* amount of R 4321.61 which Discovery/FNB paid the ******* - other bank's OTP’s always include/indicate the amount of the transaction.
I have joint the group of Dr Klatzow in his class action.