1 reviews | Active since Feb 2014
Discovery Card admin by FNB - Closed in 2014 but still getting charged
<p>In early 2014 i went to use my Discovery card at a local store only to be told that the purchase was declined , upon invetigating why later with discovery I was told it was administrated by FNB and they required my account to be FICA , No problem but tell the customer before you put a hold on the account .</p> <p>I vowed then to close the account and paid the account up mid 2014 also informing Discovery that the account is closed . I also then stoped my conversion to FNB from my existing bank on realization of the poor commincation by FNB</p> <p>In the last few months I have been recieving calls that payments are due on a discovery card , I enquired agin if there is any transaction , no only card fees for the last 2 years - I CLOSED the ACCOUNT in 2014 , The last card I recieved EXPIRED in 2014 ON numerous occasitions I have detailed this to call centre operaters and frustatinlg talked to a manager last week 25 Jan at 11:58 am from number ***</p> <p>where she confirmed my email address and will send communication in my matte , yay the calls stopped untill today I recieved a collection Notice from Barret Legal . Phoning the call centre again . I am again refused to be able to talk to a manager as she is in a meeting I asked can I at least have a email for Cynthia Singh ( Team Leader ) or Anton Vermulen (HOD) and was refused GET IT IN YOUR HEAD - ACCOUNT CLOSED - CHARGED FOR CARD OR SERVICE NOT WANTED OR RECIEVED</p>
Dear Juanne DE J
Thank you for your comments and for bringing this matter to our attention.
As per our telephonic conversation this afternoon.
We sincerely apologize for any inconvenience caused in this matter.
Thank you for your patience while we resolve this query.
Your reference number is – ***
Dear Juanne DE J
Thank you for your comments and for bringing this matter to our attention.
As per our telephonic conversation this afternoon.
We sincerely apologize for any inconvenience caused in this matter.
Thank you for your patience while we resolve this query.
Your reference number is – ***
