Discovery Card - a Farce

<p>My DiscoveryCard was blocked due to lack of FICA documents - I was never notified. I called the support centre and submitted the 2 documents that were required via email on Friday the 2nd of September. This was after receiving a mail stating that as my account was blocked and my debit order for AppleWatch did not go through I would have to pay the full amount owing to discovery if not FICA compliant by the 9th.</p> <p> </p> <p>I did not hear anything. I called on Monday the 6th (ref ********** 846) and the consultant told me she would follow up - i hear nothing, but I received notification that one of my documents was not certified (it shouldn't have to be, an original email trail from a service provider is an acceptable FICA document) - I had the document certified and submitted on Tuesday the 6th of September. </p> <p> </p> <p>I heard nothing.</p> <p> </p> <p>I called again on Wednesday the 6th (ref ********** 770) and was told the documents have been received and that the block would be lifted that same day. Needless to say that it wasnt.</p> <p> </p> <p>I called this morning and was told there is a standard 4 day turnaround for FICA. What nonsense, I work in an elite bank where FICA/KYC is done within a few minutes. I was put through to a manager (Londelani) and was told I would receive a call within 2 hours with feedback on the matter. I did not.</p> <p> </p> <p>When I called back a few minutes ago, another manager said she can't explain the delay and it was another departments responsibility. This is completely unnaceptable.</p> <p> </p> <p>I am now expecting another email telling me to pay up my AppleWatch Vitality Rewards deal due to Discovery's lack of competence. I pay my account every month and Discovery are more than happy to accept my money and yet they refuse to play ball when it comes to a genuine customer complaint. No follow through, no integrity and just a basic lack of urgency and decency. The launch of their bank could be a flop to rival the farce that was the Vitality Rewards programme earlier this year.</p> <p> </p> <p> </p>