Discovery cannot manage international fund transfers

I have been having difficulties in receiving international funds into my Discovery GBP account since last Friday (08/04/2022). I have been in contact with various consultants over the past few days without much assistance. References for calls include: *** and ***.

My UK payer has attempted to make payment numerous times and the funds always bounce back with the latest error being "Bank only deals in Euros". I have a GBP account so I'm not even sure why that error was returned.

I have sent screenshots of the details provided to my payer for validation. Nonco in the Servicing department said that she would call me back to validate that I had provided all of the correct details once the system was back online (apparently it was offline on the morning of the 12th April) but she has not called back. I have also sent a POP from my payer. At this point my emails have apparently been escalated and forwarded to the Payment Operations and the IT department for investigation.

As it stands, with the various SLAs for the various departments and a three working day SLA for funds to reflect in my account once a payment is received, I'm looking at only having access to my funds some time next week (best case) which is wholly unacceptable. With Standard bank and with FNB, funds are reported on the same day. All the while, the value of the £ is dropping and this delay is costing me more and more.

I have read reviews and I know I am not the only person having issues in receiving international funds. Having received funds successfully from this payer month after month, I have no doubt that the issue lies with Discovery bank.

Consultants offer very little assistance and even less assurance that the matter will be resolved swiftly. I will be switching to another bank if this is not resolved soon.