Discovery Cannot Change my Number

I have written Hylton an email as I have had this feedback from everyone I have spoken to - we will escalate and have the OTP team call you. The call NEVER comes. SHOCKING

SO they called me. Apparently they updated my number but still nothing works ***????

Lady said sorry, she will pass the call back from the OTP team. I asked for a manager and I have been waiting for 15 minutes now.

I am going to go public with this on EVERY social media platform I can. Absolutely useless

Monday morning. Still ZERO progress with Discovery.... Appaulled at their lack of ability to simply change the telephone number on my account. If they cannot do the basics what hope is there to use them as your primary bank???

It has taken more than two weeks to get a ****** credit card replaced, but absolutely no luck getting it activated. Shocking service.

Well another 40 minutes on the phone to the call centre. These guys are Frikking useless.
Not a care in the world for their customers.... Bank with Standard, or ABSA or Investec.... or ANY OTHER BANK.... but avoid this hopeless bank at all cost

So we are another week down the line and Discovery continue to prove how absolutely hopeless they are. How hard is it to change a phone number on my profile.

Beyond useless.

Another day of zero progress...... I am lost for words.... how hard can this be? 11 days and counting since I logged here on Hello Peter and heading towards a month since I this saga started. Outstanding Discovery Bank!!!

Another few more days and no progress and ZERO communication from Discovery. Customer service is NOT their strength..... Words fail me......

The best part is a lack of any communication channel, apart from trying to go through the call centre to get a new random agent and starting the entire process again.... Come on Discovery.

I have regular payments that are charged to my credit card that are continuously failing... Netflix, Apple, Google and a couple more. To my service providers, I apologise for the lack of payment due to the incompetence on Discovery's part.
I am sure I will still get my bill from Discovery and if I stopped payment they will be quick to get hold of me... unlike now!!!

WILL ANYBODY EVER DO ANYTHING AT THIS USLESS BANK. ONE MONTH NOW AND ZERO PROGRESS!!! ALL I NEED IS A PHONE NUMBER CHANGED>

So a copy of the reply from Discovery as they don't have the ***** to reply publicly..... In depth security checks to change my phone number!!! What a F@#$ing JOKE!!!

Hi Mark

I am awaiting feedback from the technical team regarding your Discovery Digital ID update. As this affects your entire Discovery portfolio in-depth security checks would need to be done.

The good news is that the team has committed to getting this done within the next 48 hours.

Regards
Girshwin

Discovery Bank's reply:
22 Aug 2022, 12:55


Hi Leon

Our team has advised that your OTP details are updated.

Regards
Girshwin
++++++++++++++++++++++++++++++++++++
Girshwin
Firstly my name is Mark, not Leon....
The OTP team updated my number apparently, two weeks ago, unsuccesfully as the problem remained.

I had to make more calls to the call centre and I was fortunate enough to get to Prudence, a call centre manager, who took ownership and we went through a process where I had to open a direct account with Discovery to correct the problem. Crazy that I had to essentially close my existing account and open an new account to get my telephone number changed!!!

Disappointed in Discovery OTP team and technical team because the reality is that they could not have been bothered to make any effort.

Thank you to Prudence for her determination and commitment to resolve the issue.