MF
Malcolm F

1 reviews | Active since Dec 2009

23 Oct 2024, 08:37

Discovery cancelation nightmare

I had a Discovery Credit card as a secondary card to my F N B card. I experienced ***** on my Discovery Card and reported it. Discovery was unwilling to reverse the payment and I had no option but to cancel the card. As such I had no further dealings with Discovery Bank. I am being billed R200 a month for an account I have closed. I am advised that I still have an account that was not closed when I canceled my card. No mention of this was made at the time of cancelation. I have not had any transactions on the account and can not use it. Discovery refuse to refund my monthly payments since cancellation

0
Replies (5)
Discovery Bank
Discovery Bank's reply23 Oct 2024, 13:37
Official
Good day Malcom, 

Please accept our sincerest apologies for your recent experience. 

Please give me a chance to review and investigate your query. I will revert back once feedback is provided. 

Regards
Gezae' 
MF
Malcolm F's update23 Oct 2024, 13:42
Reviewer Update
Thank you. Much appreciated
MF
Malcolm F's update25 Oct 2024, 18:15
Reviewer Update
I do not have a secondary card, and I did not have any card after it was stopped due to possible *****. I do not bank with Discovery.
MF
Malcolm F's update30 Oct 2024, 13:06
Reviewer Update
Discovery Bank are you there? See this thread you promised to reply on. 23rd Oct, You responded with an irrelevant issue and advice on 24th Oct which I responded to on 25th Oct. Since then, silence

I am about to raise another Hello Peter complaint but offer you the chance to address this issue
MF
Malcolm F's update01 Nov 2024, 17:04
Reviewer Update
Please advise how long you need to respond?