MF
Malcolm F
1 reviews | Active since Dec 2009
23 Oct 2024, 08:37
Discovery cancelation nightmare
I had a Discovery Credit card as a secondary card to my F N B card. I experienced ***** on my Discovery Card and reported it. Discovery was unwilling to reverse the payment and I had no option but to cancel the card. As such I had no further dealings with Discovery Bank. I am being billed R200 a month for an account I have closed. I am advised that I still have an account that was not closed when I canceled my card. No mention of this was made at the time of cancelation. I have not had any transactions on the account and can not use it. Discovery refuse to refund my monthly payments since cancellation
Helpful (0)
Replies (5)0
Replies (5)Discovery Bank's replyOfficial
23 Oct 2024, 13:37Good day Malcom,
Please accept our sincerest apologies for your recent experience.
Please give me a chance to review and investigate your query. I will revert back once feedback is provided.
Regards
Gezae'
Please accept our sincerest apologies for your recent experience.
Please give me a chance to review and investigate your query. I will revert back once feedback is provided.
Regards
Gezae'
Discovery Bank's reply23 Oct 2024, 13:37
Official
Good day Malcom,
Please accept our sincerest apologies for your recent experience.
Please give me a chance to review and investigate your query. I will revert back once feedback is provided.
Regards
Gezae'
Please accept our sincerest apologies for your recent experience.
Please give me a chance to review and investigate your query. I will revert back once feedback is provided.
Regards
Gezae'
MF
Malcolm F's updateReviewer Update
23 Oct 2024, 13:42Thank you. Much appreciated
MF
Malcolm F's update23 Oct 2024, 13:42
Reviewer Update
Thank you. Much appreciated
MF
Malcolm F's updateReviewer Update
25 Oct 2024, 18:15I do not have a secondary card, and I did not have any card after it was stopped due to possible *****. I do not bank with Discovery.
MF
Malcolm F's update25 Oct 2024, 18:15
Reviewer Update
I do not have a secondary card, and I did not have any card after it was stopped due to possible *****. I do not bank with Discovery.
MF
Malcolm F's updateReviewer Update
30 Oct 2024, 13:06Discovery Bank are you there? See this thread you promised to reply on. 23rd Oct, You responded with an irrelevant issue and advice on 24th Oct which I responded to on 25th Oct. Since then, silence
I am about to raise another Hello Peter complaint but offer you the chance to address this issue
I am about to raise another Hello Peter complaint but offer you the chance to address this issue
MF
Malcolm F's update30 Oct 2024, 13:06
Reviewer Update
Discovery Bank are you there? See this thread you promised to reply on. 23rd Oct, You responded with an irrelevant issue and advice on 24th Oct which I responded to on 25th Oct. Since then, silence
I am about to raise another Hello Peter complaint but offer you the chance to address this issue
I am about to raise another Hello Peter complaint but offer you the chance to address this issue
MF
Malcolm F's updateReviewer Update
01 Nov 2024, 17:04Please advise how long you need to respond?
MF
Malcolm F's update01 Nov 2024, 17:04
Reviewer Update
Please advise how long you need to respond?
