DISCOVERY CALL CRNTRE.

I called Discovery Bank to make a very simple GENERAL ENQUIRY. As I was driving & using my hands free, with no access to a phone as per Discovery insure philosophy, I was unable to verify in app. I was made to wait approximately 5 minutes, 2x before I was nudged along the menu. & then again, because I was unable to access my phone, had to endure another 2 sets of questions that require access to my phone.

When I was eventually connected to a call centre agent the problem manifested that they refuse to answer ANY questions. Regardless of the fact that the question in mind was absolutely generic & had NOTHING to do with my account status At All.

I simply wanted to know whether DISCOVERY MILES could be spent at PICK N PAY.

The agent refused point blank to let me know whether it was possible or not. She instead insisted to verify me verbally. Asking fit my last 4 digits of my bank account. Bearing in mind. I did not have access to my phone. Subsequently she failed my verification & refused to confirm whether DISCOVERY MILES could be used at PNP.

I fail to understand why the bank could not answer a question that did not require any access to my account. It should be information that is made available on request. Regardless of whether I have an account or not. It’s general.

To add to the problem Discovery new account department is not available on. Saturday morning. Even though they state that their operating hours include a Saturday morning.

As an electronic only bank I am afraid this treatment if a very simple question is not worth the fees they are charging me.