Discovery call center

I lost my Discovery Credit card, my brokers office gave me some numbers to call. After being transferred back and forth a few times i managed to get the card cancelled. I still couldn't get someone to help me order a new one, my brokers office gave me another number, I managed to order my card. this was on the 19th of March 2018. it is now 26nd of March 2018. I followed up at FNB as to where my card is as i was there for business. They had no record of a new card being ordered or my old card being cancelled, I phoned the call center to see what is going on and to my surprise the lady told me the card has not been cancelled and a new one has not been ordered. So my card has been somewhere in public where anyone can clone it for a week now. Well done Discovery your call center is ******* as usual but this is just unbelievable. now i must wait another week for my new card. My broker has sorted it out for me and hopefully now i will get my card.