Discovery - break down in trust

Lack of integration and query resolution between Discovery Bank, Vitality and Discovery Credit Card (FNB). I made 7 calls in one day to try and resolve an issue and was told contradictory information. Some call center staff are not trained sufficiently to deal with client queries relating to vitality changes and benefits linked to vitality and discovery bank. I find that the wording is misleading for example - up to 75% off flights with Emirates, BA, Quantus etc.. however when you phone the call center it’s only up to 75% off domestic flights not international flights. This discount is not guaranteed and dependent on a number of criteria and just linked to your health status. There is no option on the app to cancel ones application. I know with most new app launches there are glitches however trust is broken down when information is contradictory and feeling that benefits and fee structures have changed when migrating between discovery card and discovery bank. I app**** for a banking card however after my experience and after reading other online comments I will not be activating my discovery bank account/app.