NP
Nomakaya P
1 reviews | Active since May 2018
01 Dec 2024, 06:40
Discovery Black Card is nothing compared to other Private banking cards
Discovery black card is nothing compared to other private banking cards.
1. There is no effeciency, you will queue in the line from calls forever 2. You cannot even chat on the app with a consultant. 3. You had an incorrect EFT Going off your account you reach them on all the channels, Facebook, email and contact. No one will respond back to you.
Lastly, they tell you that they cannot cancel or reverse an EFT. With STANDARD BANK one is able to call their banker and request the banker to reverse the transaction.
Only 2 month on the black card. I already see theres nothing compared to the normal Private banking. Discovery is only selling dream.
Helpful (0)
Replies (2)0
Replies (2)Discovery Bank's replyOfficial
02 Dec 2024, 09:27Hi Nomakaya,
We apologize for this experience. This is not what we would want any of our clients to go through. We will investigate this and get back to you.
Kind regards
Tyrone
We apologize for this experience. This is not what we would want any of our clients to go through. We will investigate this and get back to you.
Kind regards
Tyrone
Discovery Bank's reply02 Dec 2024, 09:27
Official
Hi Nomakaya,
We apologize for this experience. This is not what we would want any of our clients to go through. We will investigate this and get back to you.
Kind regards
Tyrone
We apologize for this experience. This is not what we would want any of our clients to go through. We will investigate this and get back to you.
Kind regards
Tyrone
Discovery Bank's replyOfficial
03 Dec 2024, 17:47Hi Nomakaya,
We have followed with the respective teams regarding the delay in their response to you and this will be investigated.
We have escalated the payments case to raise the urgency of the matter for you.
Kind regards
Tyrone
We have followed with the respective teams regarding the delay in their response to you and this will be investigated.
We have escalated the payments case to raise the urgency of the matter for you.
Kind regards
Tyrone
Discovery Bank's reply03 Dec 2024, 17:47
Official
Hi Nomakaya,
We have followed with the respective teams regarding the delay in their response to you and this will be investigated.
We have escalated the payments case to raise the urgency of the matter for you.
Kind regards
Tyrone
We have followed with the respective teams regarding the delay in their response to you and this will be investigated.
We have escalated the payments case to raise the urgency of the matter for you.
Kind regards
Tyrone
