Discovery Bank's Tech Claims vs. My Reality

I contacted Discovery Bank on September 2nd to address incorrect details showing in my medical portfolio on their banking app. I provided the correct information and requested an update. They called me two days later to confirm the updates had been made, but when I checked the app, the incorrect details were still there.

I was asked to send a screenshot to the banking team, which I did, so they could rectify the issue. Despite my weekly follow-ups informing them that my app still displays incorrect information, they have not been helpful. Each time I call, I receive a reference number and am told they are working on it. When I inquire about the status, I'm informed that the tech team claims the issue is resolved.

I've had to file two complaints, yet I am still not receiving the help I need. I’ve also requested that they call me to verify the corrections before closing my case, but this has never happened. I’ve even spoken with two managers, but five weeks later, I am still facing the same issues.

Discovery Bank promotes itself as a tech-savvy institution, but my experience has been quite the opposite. They are quick to apologise but then seem to ignore my concerns. I’m genuinely shocked by the lack of support. I recommend sticking with established banks; don’t be misled by their advertising.